Acer eLock Management causes blue screen with AVG anti virus

I was getting BSOD on my Acer Aspire 9300 laptop.
So I rebuilt it from the Recovery partition to factory build state .

I installed Windows update & AVG 8 antivirus and BSOD reappeared

I found I could boot into safe mode OK.

I reviewed C:\WINDOWS\Minidump with

WhoCrashed - http://www.resplendence.com/downloads

and it highlighted Acer eLock Management component eLock2FSCTLDriver.sys was the problem

A quick google search and I found other where experiencing the same problem


How to fix
uninstall Acer eLock Management

Boot to safe Mode (F8)
Enable windows installer service
Create a Registry entry,
open command prompt ( Run->Cmd). Type the following command in the Window-
REG ADD HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer/VE/TREG_SZ/F/D “Service”
net start msiserver.

Then Uninstall Acer eLock Management

All is now fine.

 

Re: Acer Aspire 9300 blue screen (BSOD)

AVG now report this error on their support site -
http://www.avg.com/support id 1655