I recently had a virus (malware) install on my acer aspire one zg5. I ran all kinds of anti virus and malware protection software, but i cant use system restore and i cant connect to windows update or a variety of websites. I was hoping to boot and restore to factory default with e-recovery. The problem however is that everytime i press alt and F10 i get to the "starting recovery management enviroment" and pass the "please wait a moment" phase, but the laptop boots back to windows afterwards. I never reach the part where i click ok and get the drive reformatted. I want to see if any one has any ideas as how best to fix this. Please let me know if you need any more information.
