I'm completely stuck with this Live Update thing!

Hey guys,

I posted my problem in the beginners section, but I reckon this place is slightly more appropriate

When I try and connect to Live Update, I click Update and it appears to be connecting for about 5 seconds and then says:

Error: Could not connect to the update server.

I have seen other people have had this problem, and I have followed the suggestions that seemed to fix it for them.

Firstly, I cleared the /var/cache/online-update directory (as someone elese was instructed to do), but that didn't do anything.

When I run the update through the terminal, this is what I get:

Open the configure file onlineupdate.conf successfully
str1[0] = #Protocal ,str[0] =
Protocal = http
str1[1] = Protocal ,str[1] = http
str1[2] = #server ,str[2] =
str1[3] = IP ,str[3] =
str1[4] = address ,str[4] =
str1[5] = Or ,str[5] =
str1[6] = DNS ,str[6] =
str1[7] = IP_address ,str[7] = ftp.linpus.com
str1[8] = #User ,str[8] =
str1[9] = name ,str[9] =
User_name = #Password
str1[10] = Name ,str[10] = #Password
User_passwd = #Down
str1[11] = Password ,str[11] = #Down
str1[12] = update ,str[12] =
str1[13] = list ,str[13] =
str1[14] = file ,str[14] =
str1[15] = path ,str[15] =
Http_path = /ACER/AspireOne/v1.0.3/
str1[16] = Http_path ,str[16] = /ACER/AspireOne/v1.0.3/
Ftp_path =
str1[17] = Ftp_path ,str[17] =
g_thread already supported
strServerlist[0] = update.linpus.com

Someone else in another thread said that the update.linpus.com site doesn't actually work, which could be a very crucial reason?

Anyone had this error and found a solution I would be very appreciative, because I only got this AA1 yesterday, and I am becoming quite frustrated!

Cheers

 

I have exactly the same problem. I bought the machine on Monday and so far I cannot get Live Update to work. I am also seeing the same output in the terminal as you posted. If you or anyone gets a solution to this then please post it here. Thanks.

 

Is that actually the end of what is produced? (I'd have expected some error message to the terminal if it couldn't connect).

If, in the terminal, you do

Code:

ping update.linpus.com

what happens?

 

On my machine that is where the text ends. When running through the terminal it brings up the live update screen where I click Update at which point it says it is selecting the fastest server (and in the term window it says g_thread already supported) but then the Live Update screen (not term) comes back with the error "Could not connect to the update server" and says to check the network cable/status. Clicking close at this point just prints strServerList[0] = update.linpus.com to the term window and there it ends.

If I ping update.linpus.com then I get this:

[root@localhost online-updater]# ping update.linpus.com
PING update.linpus.com (211.78.162.151) 56(84) bytes of data.

So it seems to be getting something back.

I am completely new to Linux so please excuse my ignorance. Although this machine is amazing and I am enjoying learning a bit of Linux. It is probably not the end of the world if Live Update does not work but at the same time it would be good to know the machine is fully up to date.

Any help you can provide will be much appreciated.

Thanks.

 

Actually, it isn't, if that's all you're getting. You should get:
[user@one ~]$ ping update.linpus.com

Code:

PING update.linpus.com (211.78.162.151) 56(84) bytes of data.
64 bytes from 211.78.162.151: icmp_seq=1 ttl=44 time=314 ms
64 bytes from 211.78.162.151: icmp_seq=3 ttl=44 time=323 ms
64 bytes from 211.78.162.151: icmp_seq=4 ttl=44 time=312 ms
64 bytes from 211.78.162.151: icmp_seq=5 ttl=44 time=312 ms

(Or something like that - I lost one packet since seq=2 is missing). You need to hit CTRL-C to stop it or it will go on pinging for ever!

If you're getting that, then you are connecting to the update server.

Indeed - let's see if we can get you there.

One of the things the updater needs to update is the updater itself - what worked for someone else was to run the onlineupdater update manually, then everything else seemed to work. If you are connecting to the update site, then there is a way of getting the file you need to do this update, and we can see if it works for you too. If you're not, I'll grab it for you and get it to you somehow.

 

Thanks Daldred. Maybe I am not connecting to the update server then as when I ping it I only get the first line and no sequence lines. Yet I connect to the internet as smooth as ever. I tried on a wired connection in case the wi-fi was causing issues but still no joy. If I am not connecting to the update server, will updating the updater itself manually help this? I assume I need to get the connectivity issue sorted first?

Unfortunately I am now at work and don't have the machine with me so I will try again over the weekend.

Thanks for your help.

 

It may be that there is something in the updated online updater which uses a different means of connection, or something - I think it's worth a go.

I'm now at work too - we'll converse more over the weekend then!

 

Hey guys,

Sorry I haven't replied for a couple of days, I have been trying my luck with Intrepid Ibex Ubuntu . It is definitely a much more advanced os, but it makes the AA1 quite slow. I'm thinking of going back to Linpus tomorrow morning, and finally sorting out these issues. Keep me posted on your situation agod, because I'm sure that everything daldred shows you will aslo apply to me

Cheers

 

Hi guys,

Just an update on where I am with this issue as I still do not have it sorted. Regarding ping, I can't ping anything from the AAO nor from my desktop, even if I bypass the router. So it must be my isp which is not allowing ping request out as internet connectivity is fine.

I found the acer/aspireone directories on update.linpus.com and thought maybe I need to point the updater to there but I now don't think that will help. I don't have the rights to modify the files in any case (which I am sure I can using root if I tried).

So now I am wondering if the updater pings the server at any time to check for a connection and that is why it is failing. If i find a different wifi spot I can check this out.

In the meantime I am on bios 3304 and OS 1.0.11 in case this has any relevance to the problem. Daldred, a quick run through on how to manually update the updater would be appreciated if you think that may help. I presume I can get the files from the directory mentioned above but I wouldn't know which ones to take.

Thanks again.
Alex

 

This is what worked for someone else, though they'd got the files already downloaded by the updater when it started playing up.

The two files you need are these (actually, i don't think you need the second, but probably best to have it in case)
online-updater080904.sh
online-updater080904.sh.xml
The '080904' seems to be the date of the update, (year/month/day) so if the numbers are different but later, all well and good.

Download these files: I'm assuming they arrive in your Downloads directory. What we'll do is
- become root (to provide the necessary permissions)
- copy the files to the directory where the updater would put them,
- make the shell script (the .sh file) executable
- run the individual update from there
- remove the files from this directory

Again, I doubt that the files actually need to be in that specific directory, but let's replicate the other solution as far as possible.

Open a terminal and do:

Code:

sudo su
cd Downloads
cp online-updater* /var/cache/online-updater
chmod 777 online-updater*
./online-updater080904.sh
rm online-updater*

Now try the updater in the 'usual' way, and see if it works. If it does, you'll probably want to delete the two downloaded files from your Downloads directory, as they are now just taking up space!

Hope it works for you!

 

G'day guys,

I gave your last instructions a go daldred, but to no avail! I'm fairly close to dumping the whole thing and putting on XP, which saddens me because I really like the open-source idea, and I really dislike Windows, but at the moment this machine just isn't working! Let me know how your attempt goes agod, because we seem to have similar problems.

By the way, I cannot ping the update.linpus.com site either.

Cheers

 

My mate can ping the site so I will see if this it works there later today/tomorrow. If it does then it is not a problem with the machine but the isp. I will post my findings here.

 

Yeah no worries, I'm just heading off to a mate's house and will try the ping test there. Hopefully it is an ISP issue rather than the machine itself.

 

Ok the good news is the machine works fine. When connecting to a wifi spot which can ping the site, the Live Update worked ok. So now I need to work out why I can't ping and whether it is the modem or the ISP (I suspect the modem as my mate is on the same ISP). So at least from an AAO perspective this is a result.

The only question I have now is how can I upgrade the OS version? I was expecting Live Update to do that but the OS version has not changed. Is there a seperate process to move up an OS version?

Thanks,
Alex

 

Success! I too was able to update straight away, and now Skype and messenger and all the programs I previously downloaded are working! I guess I have to find out what router settings my mate has, because if it isn't an ISP issue then there is something wrong with my settings.

Cheers

 

Please chek maybe firewall is activated on router or your ISP network?!

Maybe it is blocking some inbound traffic?!

 

That's good news!

As a matter of interest what ISP are you using?

The Live Update only updates what Acer decide to provide; at this stage at least they are not upgrading to a later OS version. I'd be inclined not to try to do so by any other means either, as I suspect you'd break the various Acer 'fixes' which make the One run the way it does.

If you want to upgrade to a more complete and up to date Linux version, take a look at the various threads on Ubuntu / Mandriva / Fedora / Kuki which are around the forums.

Personally, I'm sticking with the default system for the moment - at least until there's a reasonably easy installation route within minimal tweaks and good battery life; some of them are certainly getting close, but I don't think any is quite there. I'll try out a few on a LiveUSB basis, but not yet for full installation!

 

Hi Daldred,

I am on BT but from Ireland. I have since found a security setting on the modem which blocks ping requests so I just have to uncheck that when I want to run Live Update. As usual the most frustrating issues are easily sorted in the end!

Regarding the OS update I only ask because I was on v1.0.11 of linpus lite but I restored the system using the recovery disk and it is now v1.0.9, which I was not expecting, and on the update.linpus.com site I see versions going up to v1.01.21. At this stage I am not bothered about anything other than linpus lite (as works great for this machine) and if there is no clear route from Acer, or if they will do this via live update, then I will just keep it as it is.

Thanks everyone for your help.

 

It didnt. This is a brand new laptop, acer is completely oblivious or absent to this problem. Im trying to fix this laptop for a co worker, but to have something so basic not work right out of the box doesnt give me hope. I love linux on servers, but how the hell do they expect normal users to chmod things and shit?

I have done your above steps. I have ran ./onlineupdater from both the cache dir and the download dir to the same effect. Still gives me "Could not connect to the update server. Please checxk your network environment blah balh"

I downloaded the sh file and xml file from http://update.linpus.com/ACER/AspireOne/v1.0.9/. Its the same amount of bytes as the later versions of the file, so im pretty sure the 10.0.9 is irrelevant.

The only thing I can see going wrong is that when you run online updater080904 it does 4 things

preparing 100%
online-updater 33%
update-notifier 67%
update-remover 100%

Perhaps the 33% and 67% are significant?

any help appreciated. Oh and I called acer, they had no idea what the **** i was talking about which is pretty poor. Their site sucks too and seems to be geared towards generating new sales and NOT helping exsisting customers. It took this fourm for me to even figure out that I was having a legitamate problem. Why they dont offer manual update downloads is beyond me.

I also tried updating the machine with yum update and yum upgrade and yum dist-update but it still doesnt work. The update server that it seems configured to use is update.linpus.com


The whole point of this is to see if the mail client doesnt connect to imap or exchange because its an old version, which im betting on. Otherwise this POS is going back to the store and hes not paying any restocking fee because this shit doesnt work.

pathetic/ companies like this are giving a very bad reputation to linux on the desktop.

 

I'd guess they don't; it's the users here trying to help other out who suggest this sort of thing.

Hmm. If nay of that worked, it's probably borked the whole system. All the Acer Linpus stuff is based on FC8 - a dist-upgrade will have (or may partially have) replaced FC8 components with FC9 ones.

I don't entirely disagree; it's as pity they didn't work with someone like Canonical, Suse or Mandriva to create something a lot better. Acer frankly seem far too Windows-minded in their approach to Linux: crap security, downloading executables instead of packages for updates, weird startup processes etc. They needed help from real Linux experts early on, and it looks like they didn't bother to get it.