Well I called Acer this morning and after being on hold for 45 minutes I was given a reference # to send in the computer. I told them the problem, and all they said was I guess you will have to send it in. I was told 3 to 5 business days for repair. Hopefully that is true. One thing that really pushed my buttons though was that I had to pay to package and ship the computer to Acer. You would think that a computer that only worked for 1 day they would send me a prepayed shipping box, but no such luck. There was a good outcome though, I did talk them into sending two sets of the recovery CD's no charge. One set for each of the computers I bought for my kids. Hope they get here before I have a problem with the other one I bought. I will keep everyone posted on the results of the repairs.