printer help

I have an Aspire One running XP and a HP Photosmart C5180 (network)printer. I have installed/reinstalled the software many times with it saying everything was successful, but when I look in the printers/faxes there is nothing there. The software will also not uninstall. Printer works fine on my desktop and shared printers work fine on Aspire One.

 

i have the same printer. Using it with XP SP3 on my AAO. It is installed on my Windows Server 2008 and the drivers are stored there.
No problems with them though.. are you connecting it locally or networked?
Static or dynamic IP?

 

it is plugged into the network with a static ip, setup sees the printer, installation completes just fine, but no printer is added to the list

 

you're installing it with administrator rights?

 

under my account and i am an admin

 

strange..
as a test, can you create a new user account, give it admin rights and try to install it using that user?
just trying to understand if the user profile could be corrupt?

 

Have you contacted MS for an answer?

 

no have not contacted MS yet

 

installing under new user gave same results, no printer in list, getting this when try to uninstall:
AppName: hpzscr01.exe AppVer: 7.0.0.71 ModName: msvcrt.dll
ModVer: 7.0.2600.5512 Offset: 00036fa3

 

have you checked if there is a more updated version of the drivers on the HP website?
If I had to make a wild guess I would say it sounds like you're installing drivers for a different OS other than the one you have but I guess you've already checked that..

 

i have the newest dl available on the HP website for win XP(32 bit)

 

last thing that comes to my mind is to try with the Generic drivers HP has. They should work for every one of their printers, although you may not be able to use scanner and/or other functionalities of the specific printer..
..
if you have a chance of truing the same driver file from another computer, give it a shot.. could be a corrupt file?

 

i am using the exact same install file that i used on my desktop and it worked fine on the desktop

 

have you checked if the event viewer is logging any error in system or windows logs?

 

getting this in app log when i try to uninstall:
Faulting application hpzscr01.exe, version 7.0.0.71, faulting module msvcrt.dll, version 7.0.2600.5512, fault address 0x00036fa3.

 

got on chat with MS support and after 2 hours got it working. used ccleaner to cleanup uninstallable files then just added new printer instead of running hp software

 

LOL way to go HP!

.. good to hear you sorted it, sorry I couldnt help more.

N