Unable to do Recovery

I am trying to fix my grandson's Acer Aspire One following a serious virus problem. I want to do a complete restore to the factory default. However, I get an error message: COMException but clicking on Continue doesn't do anything. These are the details of the error:
----------------------------------
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80070565)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectEnumerator.MoveNext()
at eRecovery.PopUp_RestoreDiskPartitionInfo.timer_Start_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.Callback(IntPtr hWnd, Int32 msg, IntPtr idEvent, IntPtr dwTime)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2407
CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322/mscorlib.dll
----------------------------------------
eRecoveryUI
Assembly Version: 2.1.3.0
Win32 Version: 2.1.3.0
CodeBase: file:///C:/Acer/Empowering%20Technology/eRecovery/eRecoveryUI.exe
----------------------------------------
Acer.Empowering.Windows.Forms
Assembly Version: 1.0.1.31810
Win32 Version: 1.0.1.31810
CodeBase: file:///C:/Acer/Empowering%20Technology/eRecovery/Acer.Empowering.Windows.Forms.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2032
CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.forms.dll
----------------------------------------
System
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2407
CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
----------------------------------------
System.Drawing
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2032
CodeBase: file:///c:/windows/assembly/gac/system.drawing/1.0.5000.0__b03f5f7f11d50a3a/system.drawing.dll
----------------------------------------
Acer.Empowering.Framework.PasswordSetting
Assembly Version: 2.3.4000.0
Win32 Version: 2.3.4000.0
CodeBase: file:///C:/Acer/Empowering%20Technology/eRecovery/Acer.Empowering.Framework.PasswordSetting.DLL
----------------------------------------
Accessibility
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/accessibility/1.0.5000.0__b03f5f7f11d50a3a/accessibility.dll
----------------------------------------
System.Management
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.2032
CodeBase: file:///c:/windows/assembly/gac/system.management/1.0.5000.0__b03f5f7f11d50a3a/system.management.dll
----------------------------------------

************** JIT Debugging **************
To enable just in time (JIT) debugging, the config file for this
application or machine (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the machine
rather than being handled by this dialog.
---------------------------------------------------------

What do I need to do successfully restore this computer to its original state?

Thanks.

Pat

 

Is D2D enabled in the BIOS? Then try launching erecovery from boot by pressing alt+f10 before loading windows.

Q-6